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Job Title:

Bilingual Customer Service Coordinator - 18075

Job Reference:


Job Location:


Job Salary:

£24-27K pa

Job Type: Permanent

Our Client based in Dartford is seeking a bilingual Customer Service Coordinator; their requirement is fluent in English and Russian or Polish.  This role is offered as a permanent full-time position (with flexi time) working Monday to Friday.


Main responsibilities:

  • to coordinate all customer related issues, ensuring customer satisfaction is achieved at all times

  • providing quotations

  • taking and processing orders

  • progressing order and notification of status to customers

  • liaison with Freight Forwarders

  • handling queries, recording and progressing customer complaints

  • assisting customers with contracts

  • proactively contact customers by phone and record visits / capture notes in CRM

  • identify new opportunities and create sample requests and achieve sales targets for customers

  • promote the company’s products and services

  • gather competitive and market information



Applicants will need to be fluent in Russian (or Polish) and English; have good communication skills, both written and verbal and a professional telephone manner.  Experience in Microsoft Office and good listening skills are essential. 


The company offers an excellent benefits package including 6% non-contractual bonus, 21 days holiday in year once rising to 26 with service, flexi time, subsidised restaurant, free parking and more……

To apply, please email apply@reactrecruitment.co.uk

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