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Our  Client is seeking an IT Support Specialist. The IT Support Specialist role is responsible for the coordination and support for IT related issues e.g. Level 1 and Level 2 service desk calls/activities, especially in the areas of desktop/laptop computers, network infrastructure, office automation applications, and end-user assistance for all assigned applications/processes supported by the Client. This position requires a high level of customer service and the ability to resolve problems in a logical, timely and efficient manner.

Salary: £24000 - £26000 pa + excellent benefits package

Location: Dartford

Hours: 37.5 pw - between 8am and 5pm e.g. 8am to 4pm / 9am to 5pm - rotating weeks

Benefits: 21 days leave in year 1, rising to 26 with service, free parking, 3% non-contractual bonus

Pension, health care and much more

IT Support Specialist Position Requirements:

• Understanding of Windows Desktop Operating Systems (Windows 10)
• Understanding of Microsoft Office Suite
• Understanding of Office 365 for email and Teams.
• Understanding of Desktop/Laptop computer hardware.
• Basic understanding of Networking technologies
• Strong Oral and Written communications skills
• Strong technical acumen to quickly ascertain new technologies and techniques.
• Ability to communicate effectively dealing with internal and external customers and vendors.
• Ability to be in the office out of standard hours if required
• Ability to travel to remote offices if required
• Must be flexible to work over the 7.5 hour days when required.

IT Support Specialist Primary Position Responsibilities:

• Provides overall support for IT related issues during normal business hours (8am to 4pm, 9am-5pm).
• Installation and maintenance of personal computers, printers, and mobile devices support including iPhone.
• General understanding of the configuration and management of the Co’s network and Windows Server infrastructure.
• Assist users in making more effective use of desktop systems and mobile devices while investigating complex problem situations to diagnose underlying causes and helping users to recover or continue operation.
• Maintains individual technical expertise in the rapidly changing technology.
• Performs special projects as deemed necessary by the IT team.
• Look for innovative ideas / areas to help the Service Desk team become more efficient
• Create and follow change control processes as required
• Update internal Knowledge Base system

Education Requirements:

Good level of secondary education, ideally recognized industry certification(s), degree desirable

To apply, please email apply@reactrecruitment.co.uk

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