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Job Title:

IT Technician - 1007

Job Reference:

10073

Job Location:

Dover

Job Salary:

£23K pa

Job Type: Permanent

Our Client based in Dover is seeking an IT Technician to their join their team. The purpose of the role will be to work within the IT department to support the delivery of all IT services, providing the initial ownership, assessment and resolution of all incidents and service requests, to enable the department to offer the best service possible to its customers.

 

Duties will include :-

  • To facilitate the first customer contact point for the IT department, providing excellent customer service.
  • To provide ownership of all reported incidents and service requests. Undertaking fault troubleshooting and resolution, within defined timescales. 
  • To ensure incidents (cases) are updated in the current IT service management tool, and where necessary to escalate to the appropriate third-party support provider, individual or team.
  • To monitor system alerts and to ensure escalation to appropriate individual or team.
  • To document and update user guides and resolutions as required.
  • To carryout IT equipment audits as required.
  • To provide maintenance of IT services, to ensure their operation and availability.
  • To effect repairs to IT equipment and associated infrastructure e.g. telephone and data cabling.
  • To install and configure new IT equipment and associated infrastructure e.g. telephone and data cabling.
  • Liaising and working with third party support companies to ensure that faults are rectified in a timely manner.
  • The post holder will be expected to travel to users and equipment to rectify faults, carry out installations and perform routine maintenance.
  • To take responsibility for self-development, identify opportunities for training to keep technical skill set current and to advance knowledge in other areas of technology. To undertake technical and non-technical training as required.
  • To be flexible, as required, to cover annual leave, lunchtimes, the 08:00 start, 17:00 finish and provide out of hours support as required by business needs.

The ideal candidate will posses:-

  • Holding an industry recognised certification e.g. Microsoft Certified Professional, CompTIA A+/Network+ 
  • Educated to GCSE or equivalent level, including Mathematics and English at grade C or above
  • A minimum of 2 years’ experience within an IT support environment 
  • Demonstrable hands-on experience of PC hardware support and maintenance, including Microsoft Windows operating systems
  • Demonstrable experience of application and end user support 
  • Demonstrable experience of Active Directory administration  
  • A full UK driving licence

 

Salary £23K pa

To apply, please email apply@reactrecruitment.co.uk

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