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Our manufacturing client based on the Isle of Sheppey is looking for an Office Administrator.  The role is permanent working C30 hours per week.

Location:                     Queensborough (no remote working)

Salary:                         £18,000 to £22,000 pa pro rata

Hours:                         working 30 hours between

                                    8.30am to 5pm Monday to Thursday

                                    8.30am to 1.30pm on Friday

Ideally suitable Office Administrator candidates will have the following skills and experience:

• At least 5+ years in a similar role - manufacturing - fast paced environment
• Proficient in the administration process, customer organisation, and applying best practice
• Consistent track record of customer service overachievement (KPI’s)
• Team player.
• Able to excel in a busy environment, able to maintain order in a dynamic environment
• Excellent problem solver
• IT literate - Word, Excel, Outlook etc

Office Administrator duties will include:

• Reviewing, verifying, processing, collaborating and confirming customer purchase orders (contract review), ideally within 24 hours of receiving
• Answering customer purchase order queries swiftly by coordinating with the Production Manager - track agreed actions
• Collaborating with the Production Manager to define, monitor, and strengthen the accuracy of delivery lead times—to satisfy orders on-time, in-full (OTIF)
• Working with the production and logistics departments, subcontractors, and raw material suppliers to ensure critical production materials are available when required
• Monitoring and reporting relevant information to management, including sales order reports
• Finalising production works orders into stock—and closing associated sales order lines
• Picking customer items, generating delivery notes, and raising invoices together with customer and customs specific information
• Creating an extraordinary experience for our customers by serving as a customer advocate—building deep, long-term, and authentic relationships from the start
• Answering customer queries swiftly, and tracking agreed actions
• Leveraging customer management tools (CRM), to help the co track and adjust activities

To apply, please email apply@reactrecruitment.co.uk

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